1) Size exchanges are available on a case by case basis - contact with your order number to confirm

2) The exchange (new item) will be sent after the original is received in-hand. The exchange can't be processed before - meaning not when you mail it out and not when your tracking info says it arrived. At times it is possible that the tracking number says an item has arrived before it has actually arrived. No exchange will be processed until the order arrives. If the item doesn't arrive / is lost by the post office we cannot at this time take the time to search for it

3) Currently we do not offer international size exchanges